PRIVACY POLICY
Last Updated: September 2026
Vedant Shree, a unit of Vedant FaithTech Group Private Limited ("Vedant Shree", "we", "us", or "our"), respects your privacy and is committed to protecting the personal information you provide when you use www.vedantshree.com ("Website"), purchase our products, communicate with us, or use our astrology and consultation services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices available to you.
By accessing or using our Website, placing an order, registering an account, contacting us, or booking a consultation, you acknowledge that you have read and understood this Privacy Policy.
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1. INFORMATION WE COLLECT
Depending on how you interact with Vedant Shree, we may collect the following information.
A. Personal and Contact Information
This may include:
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- Country and city
- Information provided when contacting customer support
We use this information to process orders, communicate with you, arrange delivery and provide customer support.
B. Order and Transaction Information
When you purchase a product or service, we may collect:
- Products or services purchased
- Order number
- Order value
- Payment status
- Billing information
- Transaction details
- GST information where provided
- Return, replacement or support-related information
We do not intentionally store complete credit/debit card numbers, CVV numbers or other sensitive payment credentials. Payment information is generally processed directly by our authorised payment gateway or payment service provider.
C. Astrological and Consultation Information
If you voluntarily use our astrology, gemstone recommendation, Rudraksha recommendation or consultation services, you may provide information such as:
- Date of birth
- Time of birth
- Place of birth
- Gender, where voluntarily provided
- Astrological charts or related information
- Questions, concerns or information shared during a consultation
Such information is used only for providing the requested astrological, spiritual or consultation service.
Providing birth details is voluntary. However, certain consultation or recommendation services may not be possible without the information required to perform them.
Astrological information is used for traditional Vedic and astrological purposes and is not used by Vedant Shree to diagnose, treat, cure or prevent any medical condition.
D. Communication Information
We may collect information contained in communications you send to us through:
- Telephone
- Website forms
- Chat or customer-support channels
- Reviews, feedback or other communications
This information is used to respond to your requests, provide support and improve our services.
E. Device and Website Usage Information
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser type
- Operating system
- Device information
- Pages visited
- Products viewed
- Referring website
- Date and time of access
- Approximate location information
- Website interaction data
This information helps us operate, secure and improve the Website.
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2. HOW WE USE YOUR INFORMATION
We may use personal information for the following purposes:
Order Processing
To:
- Process and confirm orders;
- Process payments;
- Generate invoices;
- Arrange shipping and delivery;
- Provide order updates;
- Handle approved replacement requests; and
- Provide customer support.
Astrology and Consultation Services
To:
- Prepare astrological charts;
- Provide gemstone or Rudraksha recommendations;
- Conduct consultations;
- Maintain consultation records where necessary; and
- Respond to consultation-related queries.
Customer Support
To respond to questions, complaints, requests and other communications.
Website Operations
To maintain, operate, secure and improve our Website and services.
Fraud and Security
To detect, investigate and prevent:
- Fraudulent transactions;
- Unauthorised access;
- Abuse of the Website;
- Suspicious orders; and
- Other security threats.
Legal and Regulatory Compliance
To comply with applicable laws, regulations, court orders, governmental requests, tax requirements and other legal obligations.
Marketing and Communications
Where permitted by applicable law and, where required, with your consent, we may use your contact information to send:
- Product updates;
- Offers;
- Promotional communications;
- Educational content;
- Consultation-related information; and
- Other communications relating to Vedant Shree.
You may opt out of promotional communications at any time.
Transactional and service-related communications may still be sent where necessary to fulfil your order or provide a service.
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3. COOKIES AND TRACKING TECHNOLOGIES
Our Website may use cookies, pixels, tags, log files and similar technologies.
These technologies may be used to:
- Keep the Website functioning;
- Remember preferences;
- Understand Website usage;
- Improve Website performance;
- Analyse traffic;
- Detect security issues; and
- Measure marketing or advertising performance.
You may control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
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4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share information with trusted third parties where reasonably necessary to provide our services or comply with applicable law.
These may include:
Payment Service Providers
Payment gateways and financial service providers may process payment information to complete transactions.
Logistics and Courier Partners
We may provide your:
- Name
- Phone number
- Delivery address
- Order details
to courier, shipping and logistics partners for delivery and tracking purposes.
Technology and Service Providers
We may use third-party providers for:
- Website hosting;
- E-commerce infrastructure;
- Customer support;
- Communication;
- Analytics;
- Cloud storage;
- Security;
- IT services; and
- Other business operations.
Such providers may access information only to the extent reasonably necessary to perform services for us.
Professional Advisers
Information may be shared with lawyers, accountants, auditors, consultants or other professional advisers where reasonably necessary.
Government and Legal Authorities
We may disclose information where required or permitted by law, including in response to:
- Court orders;
- Legal notices;
- Government requests;
- Law-enforcement requests; or
- Regulatory requirements.
Business Transfers
If Vedant Shree or its business is involved in a merger, acquisition, restructuring, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
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5. INTERNATIONAL DATA PROCESSING
Because Vedant Shree provides services and shipping internationally, certain service providers used by us may process or store information outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.
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6. PROTECTION OF YOUR INFORMATION
We take reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.
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7. RETENTION OF INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing products and services;
- Maintaining business and transaction records;
- Providing customer support;
- Resolving disputes;
- Preventing fraud;
- Complying with legal, tax and accounting obligations; and
- Enforcing our agreements and policies.
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.
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8. ASTROLOGICAL BIRTH INFORMATION
If you provide your date, time or place of birth for a gemstone recommendation, Rudraksha recommendation or astrology consultation:
- The information is provided voluntarily;
- It is used for the requested astrological or spiritual service;
- It may be retained as part of consultation or customer records where reasonably necessary;
- It is not used to diagnose or treat medical conditions; and
- It is not a guarantee of any particular personal, financial, health, relationship, career or other outcome.
Customers should not provide unnecessary personal information during consultations.
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9. CHILDREN'S PRIVACY
Our Website and services are intended primarily for individuals who are legally capable of entering into contracts under applicable law.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If we become aware that personal information has been collected from a child without the legally required consent, we will take reasonable steps to address and delete such information where required.
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10. YOUR RIGHTS
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request information about personal data held by us;
- Request correction of inaccurate information;
- Request deletion of information where legally permissible;
- Withdraw consent where processing is based on consent;
- Opt out of promotional communications; and
- Raise a grievance concerning the handling of your personal information.
Certain information may need to be retained where required by law or where necessary for legitimate business or legal purposes.
To exercise applicable rights or raise a privacy-related concern, contact us using the details provided below.
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11. WITHDRAWAL OF CONSENT
Where we process information based on your consent, you may withdraw that consent by contacting us.
Withdrawal of consent will not affect the legality of processing carried out before the withdrawal.
Withdrawal may also mean that we are unable to provide certain products or services that require the relevant information.
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12. THIRD-PARTY WEBSITES
Our Website may contain links to third-party websites, payment gateways, social-media platforms or other services.
We are not responsible for the privacy practices, content or security of third-party websites or services.
You should review the privacy policies of third-party services before providing them with personal information.
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13. MARKETING COMMUNICATIONS
Where permitted by law, Vedant Shree may send promotional communications through email, SMS, WhatsApp or other communication channels.
You may unsubscribe or opt out of promotional communications by following the instructions included in the communication or by contacting us.
Even after opting out of marketing communications, you may continue to receive essential transactional communications relating to orders, payments, deliveries, consultations, account security or other services you have requested.
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14. ACCURACY OF INFORMATION
You are responsible for ensuring that the information you provide to Vedant Shree is accurate, complete and up to date.
This is particularly important for:
- Delivery addresses;
- Contact information;
- Billing information; and
- Birth details provided for astrology or gemstone recommendations.
Vedant Shree shall not be responsible for consequences resulting from inaccurate or incomplete information provided by you.
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15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable laws.
Any updated version will be published on this page with a revised "Last Updated" date.
Your continued use of the Website after an updated Privacy Policy is published constitutes acknowledgement of the updated Policy to the extent permitted by applicable law.
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16. CONTACT AND GRIEVANCE REDRESSAL
For privacy-related questions, requests, complaints or concerns, please contact us at:
Vedant Shree
A unit of Vedant FaithTech Group Private Limited
Registered Office:
H-54, H-Block, Sector - 63, Noida
Uttar Pradesh, 201301
Website:
Email:
support@vedantshree.com
For privacy requests, please include sufficient information to help us identify your account, order or interaction with Vedant Shree.
We will review and respond to privacy-related requests within the timeframe required under applicable law.
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17. IMPORTANT DISCLAIMER
Vedant Shree provides gemstones, Rudraksha, crystals, spiritual products, astrological guidance and related services based on traditional Vedic, astrological, spiritual and cultural practices.
Nothing on the Website or provided during a consultation should be interpreted as medical, psychological, legal, financial or other professional advice.
Astrological or spiritual information and recommendations do not guarantee any particular outcome.
Individual experiences and results may vary.
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By using www.vedantshree.com, you acknowledge that you have read and understood this Privacy Policy.
Vedant Shree
A unit of Vedant FaithTech Group Private Limited
H-54, H-Block, Sector - 63, Noida, Uttar Pradesh, 201301
support@vedantshree.com