REFUND & REPLACEMENT POLICY
Last Updated: September 2026
This Refund & Replacement Policy applies to products and services purchased through www.vedantshree.com and is applicable to Vedant Shree, a unit of Vedant FaithTech Group Private Limited ("Vedant Shree", "we", "us", or "our").
Please read this policy carefully before placing an order.
1. NO REFUND POLICY
Vedant Shree does not offer refunds on purchases as a general policy.
Once an order has been successfully placed and processed, the customer is not entitled to a refund merely because of:
- Change of mind;
- Personal preference;
- Incorrect product selection;
- Choosing the wrong size, colour or specification;
- Not liking the product after delivery;
- Failure to achieve an expected astrological or spiritual result;
- Failure to achieve a personal, financial, professional, relationship or other desired outcome;
- Refusal or non-acceptance of delivery;
- Delay in delivery caused by circumstances beyond Vedant Shree's reasonable control; or
- Any other reason not expressly covered by this policy or applicable law.
All sales are final, except where a remedy is required under applicable law or where a replacement is expressly approved under this policy.
2. WHEN IS A REPLACEMENT AVAILABLE?
Vedant Shree may provide a replacement where the product received by the customer is:
- Damaged during transit;
- Defective;
- Broken upon delivery; or
- Materially different from the product ordered.
A replacement request is subject to verification and approval by Vedant Shree.
The replacement will ordinarily be for the same product, subject to availability.
If the exact product is unavailable, Vedant Shree may, at its discretion and subject to applicable law, provide an appropriate alternative or other legally applicable remedy.
3. REPORTING A DAMAGED OR DEFECTIVE PRODUCT
Customers should inspect their order immediately upon delivery.
A customer seeking a replacement should contact Vedant Shree customer support as soon as reasonably possible after delivery and provide:
- Order number;
- Photographs of the product;
- Photographs of the packaging;
- Photograph of the shipping label;
- A description of the issue; and
- Unboxing video or other evidence where available or reasonably requested.
For high-value products, Vedant Shree may require additional documentation or evidence before approving a replacement.
4. UNBOXING VIDEO
Customers are strongly advised to record a continuous, unedited unboxing video beginning with the sealed package and continuing until the product is fully removed from the packaging.
The video should clearly show:
- The shipping package;
- The shipping label;
- The condition of the package before opening;
- The opening of the package; and
- The product and its condition immediately after opening.
For certain high-value, fragile or sensitive products, Vedant Shree may require such video evidence to process a damage claim.
Failure to provide requested evidence may make it difficult for Vedant Shree to verify the claim and may result in the replacement request being declined, subject to applicable law.
5. ORIGINAL CONDITION AND PACKAGING
Where a product is approved for return for replacement, the customer must retain and return, where applicable:
- The original product;
- Original packaging;
- Certificates or authenticity documents;
- Tags;
- Accessories; and
- Other materials supplied with the order.
The product must not be altered, repaired, modified, engraved or otherwise tampered with after delivery.
6. VERIFICATION OF CLAIMS
All replacement requests are subject to verification.
Vedant Shree may examine:
- Photographs and videos;
- Product condition;
- Packaging;
- Shipping records;
- Courier records;
- Product specifications;
- Order information; and
- Other relevant evidence.
A replacement will be approved only where Vedant Shree reasonably determines that the product qualifies under this policy.
Claims may be rejected where the issue appears to have resulted from:
- Customer misuse;
- Improper handling;
- Accidental damage after delivery;
- Wear and tear;
- Alteration or modification;
- Negligence;
- Failure to follow care instructions;
- Intentional damage;
- Fraudulent claims; or
- Circumstances that do not constitute a product defect.
This does not affect any rights that cannot legally be excluded.
7. NATURAL VARIATIONS ARE NOT DEFECTS
Many products sold by Vedant Shree are natural, handcrafted or semi-natural products.
Gemstones, Rudraksha, crystals, pearls and similar products may naturally vary in:
- Colour;
- Shape;
- Size;
- Texture;
- Pattern;
- Inclusions;
- Surface characteristics; and
- Other physical characteristics.
Such natural variations do not constitute defects.
Minor differences between the product received and its appearance on the Website may occur due to natural variation, photography, lighting, manufacturing processes and screen settings.
Such differences are not ordinarily eligible for replacement.
8. CUSTOMISED, PERSONALISED AND MADE-TO-ORDER PRODUCTS
Customised, personalised, engraved, made-to-order or specially prepared products are not eligible for cancellation, return or refund merely because the customer changes their mind or is dissatisfied with the final product, provided the product has been supplied in accordance with the approved specifications.
If such a product is received damaged, defective or materially different from the approved order, the customer may contact us for evaluation and an appropriate remedy.
9. ENERGISED AND CONSECRATED PRODUCTS
Energised, consecrated, spiritually prepared or specially blessed products are prepared specifically for the customer or according to the applicable service/product process.
Such products are not eligible for cancellation, return or refund merely because the customer:
- Changes their mind;
- Does not wish to use the product;
- Does not experience an expected spiritual effect; or
- Does not achieve an expected astrological or personal result.
Where such a product is physically damaged or defective upon delivery, the customer may request a replacement subject to verification.
10. ASTROLOGICAL AND SPIRITUAL OUTCOMES
Vedant Shree provides products and services based on traditional Vedic, astrological, spiritual and cultural practices.
No refund or replacement will be provided merely because a customer does not experience an expected astrological, spiritual, emotional, financial, professional, relationship, health or other result.
No gemstone, Rudraksha, crystal, Yantra, Vastu product, energised product, astrology consultation or other spiritual product or service is guaranteed to produce a particular outcome.
These products and services are not substitutes for medical, psychological, legal, financial or other professional advice.
11. SHIPPING COST FOR APPROVED REPLACEMENTS
Where Vedant Shree approves a replacement because a product was received damaged, defective or materially incorrect:
- Vedant Shree will bear the applicable return and replacement shipping costs.
- The customer should not independently ship the product back without first receiving instructions from Vedant Shree.
- Where a customer sends a product back without prior approval or contrary to our instructions, Vedant Shree may not be responsible for those shipping costs.
12. REFUSAL OR NON-ACCEPTANCE OF DELIVERY
Refusal, rejection or non-acceptance of delivery does not create an automatic right to a refund.
Where a prepaid order is returned to Vedant Shree because of customer refusal, failure to accept delivery, incorrect address or repeated failed delivery attempts, Vedant Shree may determine the appropriate remedy in accordance with this policy and applicable law.
For COD orders, no refund arises because payment has not been collected.
Any re-shipment may be subject to applicable additional shipping or handling charges.
13. CANCELLATION BEFORE DISPATCH
Customers should contact Vedant Shree as soon as possible if they wish to cancel an order.
A cancellation request received before dispatch may be considered by Vedant Shree.
However, cancellation is not guaranteed merely because a request has been submitted. Once processing, preparation, customisation or dispatch has begun, cancellation may no longer be possible.
Customised, personalised, made-to-order, energised or specially prepared products may be subject to additional cancellation restrictions.
14. PRODUCTS RECEIVED INCORRECTLY
If you receive a product that is materially different from the product ordered, contact Vedant Shree customer support promptly with:
- Order number;
- Photographs of the product;
- Photographs of the shipping label; and
- Any other information reasonably requested.
After verification, Vedant Shree may arrange a replacement with the correct product.
The customer should not use, alter or modify the incorrectly supplied product before contacting us.
15. CONSULTATION SERVICES
Astrology consultations and other professional/spiritual consultation services are generally non-refundable once the consultation has been scheduled, prepared or delivered.
Failure to achieve a desired result from a consultation does not qualify for a refund.
Where Vedant Shree is unable to provide a scheduled consultation due to an issue attributable to Vedant Shree, we may, at our discretion, offer:
- Rescheduling; or
- Another appropriate remedy,
subject to the circumstances and applicable law.
16. INTERNATIONAL ORDERS
For international orders, customers are responsible for applicable:
- Customs duties;
- Import taxes;
- Local taxes;
- Customs clearance charges;
- Brokerage charges; and
- Other destination-country charges,
unless expressly stated otherwise at checkout.
If an international shipment is refused by the customer or returned because the customer fails to comply with destination-country requirements, no automatic refund shall arise.
Any remedy, where applicable, may be subject to shipping, return-shipping, customs, duties, taxes and other charges actually incurred, to the extent permitted by law.
17. FRAUDULENT OR ABUSIVE CLAIMS
Vedant Shree reserves the right to investigate claims and reject requests that appear fraudulent, dishonest, abusive or inconsistent with the available evidence.
Repeated or fraudulent replacement claims may result in:
- Restriction of future orders;
- Suspension of COD availability;
- Cancellation of pending orders; and/or
- Appropriate legal action where warranted.
18. NO CASH REFUND
Where a replacement is approved under this policy, the standard remedy is replacement of the affected product.
Vedant Shree does not ordinarily provide cash refunds or store credits in place of an approved replacement.
Where applicable law requires a different remedy, the applicable legal requirement shall prevail.
19. EXCEPTIONS REQUIRED BY LAW
Nothing in this Refund & Replacement Policy is intended to exclude, restrict or waive any right, remedy or protection that cannot legally be excluded, restricted or waived under applicable Indian law or the mandatory law applicable to an international transaction.
Where applicable law requires a refund or other remedy, Vedant Shree will comply with that requirement.
20. HOW TO CONTACT US
For a replacement request or order-related complaint, contact:
Vedant Shree
A unit of Vedant FaithTech Group Private Limited
Registered Office:
H-54, Sector 63, Noida, UP – 201301, India
Website:
Email:
support@vedantshree.com
Please include your order number, registered mobile/email address and photographs/videos of the issue when contacting us.
21. POLICY UPDATES
Vedant Shree may update this Refund & Replacement Policy from time to time.
The updated version will be published on this page with a revised "Last Updated" date.
The policy applicable to an order shall generally be the policy in effect at the time the order was placed, subject to applicable law.
By placing an order through www.vedantshree.com, you acknowledge that you have read and understood this Refund & Replacement Policy.
Vedant Shree
A unit of Vedant FaithTech Group Private Limited
H-54, H-Block, Sector - 63, Noida, Uttar Pradesh, 201301
support@vedantshree.com