SHIPPING POLICY

Last Updated: September 2026

Welcome to Vedant Shree, a unit of Vedant FaithTech Group Private Limited.

This Shipping Policy explains the terms applicable to the dispatch and delivery of products purchased through www.vedantshree.com.

By placing an order with Vedant Shree, you agree to the terms set out below.

1. SHIPPING AVAILABILITY

Vedant Shree offers shipping across India and internationally, subject to product availability, destination, courier availability and applicable laws.

Certain products may not be eligible for delivery to certain countries or locations due to:

Import restrictions;
Customs regulations;
Government restrictions;
Courier limitations;
Product-specific restrictions; or
Other applicable laws or operational limitations.

Vedant Shree reserves the right to restrict or cancel delivery to any location where fulfilment is not reasonably possible or legally permitted.

2. ORDER PROCESSING AND DISPATCH

Orders are generally processed after successful order confirmation and payment verification, where applicable.

Orders may require additional processing time in cases involving:

Customised products;
Personalised products;
Made-to-order products;
Specially prepared products;
Energised or consecrated products;
Astrology-based recommendations; or
High-value or special orders.

The estimated dispatch timeline, where applicable, will be communicated to the customer through the Website, order confirmation or customer support.

Dispatch timelines are estimates and not guaranteed delivery commitments.

3. DELIVERY TIMELINES

Delivery timelines depend on the destination, courier service, customs procedures and other factors.

Domestic Orders

Orders within India are generally delivered within the estimated timeframe communicated at the time of purchase or dispatch.

International Orders

International delivery timelines vary significantly depending on the destination country, customs clearance, local courier networks and applicable import procedures.

The delivery timeline provided by Vedant Shree for international orders is an estimate only and does not constitute a guaranteed delivery date.

Customs clearance may cause delays beyond the estimated delivery period.

4. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout or otherwise communicated before order confirmation.

Shipping charges may vary depending on:

Destination;
Order value;
Product weight and dimensions;
Shipping method;
International or domestic delivery; and
Other applicable logistics costs.

Any applicable shipping charges for an approved return or replacement arising from a qualifying damaged, defective or incorrectly supplied product shall be borne by Vedant Shree.

5. CASH ON DELIVERY

Cash on Delivery ("COD") may be available for selected products, locations and order values.

COD availability is subject to Vedant Shree's discretion and may be restricted or withdrawn for certain customers, locations or orders.

The customer must pay the complete order amount at the time of delivery.

By placing a COD order, the customer confirms their intention to accept the shipment and complete the payment upon delivery.

Repeated refusal or non-acceptance of COD orders may result in COD being disabled for future orders.

6. ACCURATE DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information, including:

Full name;
Complete delivery address;
Postal/PIN code;
Mobile number;
Email address, where applicable; and
Any other information required for successful delivery.

Vedant Shree shall not be responsible for delays, failed deliveries, additional shipping charges or return-to-origin shipments resulting from incorrect, incomplete or outdated information provided by the customer.

If you need to modify your delivery address after placing an order, you must contact customer support as soon as possible.

Address changes may not be possible once the order has been dispatched.

7. ORDER TRACKING

Where tracking is available, customers will receive tracking information through the contact details provided at the time of purchase.

Customers are responsible for monitoring the shipment and ensuring that someone is available to receive the delivery where required.

Tracking information is provided by the applicable logistics provider and may occasionally be delayed or inaccurate due to technical or operational reasons.

8. MISSED DELIVERY AND DELIVERY ATTEMPTS

Courier partners may make multiple delivery attempts depending on their applicable delivery procedures.

If the customer is unavailable or fails to accept the shipment, the courier may attempt delivery again or return the shipment to Vedant Shree.

Customers should cooperate with the courier partner and respond promptly to delivery-related communications.

9. REFUSAL OR NON-ACCEPTANCE OF DELIVERY

Once an order has been dispatched, the customer is expected to accept delivery.

Refusal, rejection or non-acceptance of a dispatched order does not entitle the customer to a refund.

If a shipment is returned to Vedant Shree because the customer:

Refused delivery;
Was unavailable to receive the shipment;
Provided an incorrect or incomplete address;
Failed to respond to delivery attempts; or
Otherwise caused the shipment to be returned,

Vedant Shree may recover applicable shipping, return shipping, handling and other logistics costs.

For COD orders, no refund shall arise because payment has not been collected.

Any re-shipment may be subject to additional shipping or handling charges.

10. RETURN TO ORIGIN (RTO)

If an order is returned to Vedant Shree by the courier due to failed delivery, refusal, incorrect address or other customer-related reasons, the order may be classified as a Return to Origin (RTO).

An RTO shipment does not automatically qualify for cancellation or refund.

Vedant Shree may contact the customer regarding re-shipment, subject to availability and payment of applicable additional shipping or handling charges.

11. INTERNATIONAL CUSTOMS, DUTIES AND TAXES

International orders may be subject to:

Customs duties;
Import taxes;
VAT/GST or similar local taxes;
Customs clearance fees;
Brokerage charges;
Local handling fees; or
Other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are the sole responsibility of the customer.

Vedant Shree does not control the customs policies, tax rates or import regulations of destination countries.

Customers are responsible for determining whether the products they intend to purchase can legally be imported into their country.

Vedant Shree shall not be responsible for delays, additional costs, seizure, confiscation or return of shipments arising from destination-country customs or import restrictions, except where such responsibility cannot legally be excluded.

12. RESTRICTED PRODUCTS AND DESTINATIONS

Certain gemstones, natural products, animal-derived products, spiritual articles or other items may be restricted or prohibited in particular countries.

Customers placing international orders are responsible for ensuring that the ordered products are permitted for import into their destination country.

Vedant Shree may cancel an order where we reasonably determine that the product cannot legally or practically be shipped to the destination.

13. DAMAGED PACKAGES

Customers should inspect the package carefully at the time of delivery.

If the outer package appears visibly damaged, tampered with or opened, the customer should:

Record photographs/videos of the package before opening it;
Record the unboxing process wherever possible;
Contact Vedant Shree customer support promptly; and
Provide the order details and supporting evidence requested by our team.

For high-value products, Vedant Shree may require additional evidence before approving a replacement claim.

14. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a customer receives a product that is:

Damaged;
Broken;
Defective; or
Materially different from the product ordered,

the customer must contact Vedant Shree customer support promptly after delivery.

The claim may require:

Order details;
Photographs;
Unboxing video;
Photographs of the packaging;
Shipping label; and
Other information reasonably required to verify the claim.

After reviewing the claim, Vedant Shree may approve a replacement where the issue is determined to be attributable to the product or fulfilment process.

For an approved claim, Vedant Shree will bear the applicable return and replacement shipping costs.

15. NATURAL VARIATIONS

Gemstones, Rudraksha, crystals, pearls and other natural or semi-natural products may naturally differ in:

Colour;
Shape;
Size;
Texture;
Pattern;
Inclusions;
Surface characteristics; and
Other physical characteristics.

Such natural variations do not ordinarily constitute damage or defects.

Minor differences between product photographs and the actual product may also occur due to photography, lighting and screen settings.

16. LOST OR DELAYED SHIPMENTS

Although Vedant Shree and its logistics partners take reasonable precautions to ensure safe delivery, shipments may occasionally be delayed, misplaced or lost during transit.

Where a shipment is reported as lost or undelivered, Vedant Shree may coordinate with the applicable courier or logistics provider to investigate the matter.

The resolution may include re-shipment, replacement or another appropriate remedy depending on the circumstances, courier investigation and applicable law.

No remedy is guaranteed until the shipment status has been reasonably verified.

17. DELIVERY DELAYS

Delivery timelines are estimates and may be affected by circumstances outside Vedant Shree's reasonable control, including:

Courier delays;
Customs clearance;
Weather conditions;
Natural disasters;
Government restrictions;
Public holidays;
Strikes;
Transportation disruptions;
Political or civil disturbances;
Technical failures;
Incorrect customer information; or
Other force majeure events.

Such delays do not automatically entitle the customer to a refund or cancellation.

Vedant Shree will make reasonable efforts to assist customers in tracking and resolving delivery issues.

18. HIGH-VALUE ORDERS

For high-value orders, Vedant Shree or its logistics partner may require:

Additional identity verification;
Signature upon delivery;
Delivery confirmation; or
Other reasonable security measures.

These measures are intended to protect both the customer and Vedant Shree against fraud, theft and unauthorised delivery.

19. CANCELLATION AFTER DISPATCH

Once an order has been dispatched, cancellation may not be possible.

Customers should contact Vedant Shree as soon as possible if they wish to cancel an order before dispatch.

Cancellation requests are subject to the applicable Terms & Conditions and Cancellation/Replacement Policy.

Customised, personalised, made-to-order, energised or specially prepared products may have additional cancellation restrictions.

20. NO REFUND FOR REFUSED DELIVERY

Vedant Shree does not provide refunds solely because a customer refuses, rejects or fails to accept a delivery.

This applies to both prepaid and COD orders, subject to any rights that cannot legally be excluded under applicable law.

For prepaid orders returned due to customer-related delivery failure, any remedy, if legally applicable, may be subject to deduction of actual shipping, return-shipping, handling or other costs incurred by Vedant Shree.

21. CUSTOMER RESPONSIBILITY

By placing an order, the customer agrees to:

Provide accurate delivery information;
Accept the shipment;
Cooperate with the courier;
Pay applicable COD amounts;
Pay applicable international customs, duties and taxes;
Monitor shipment tracking where provided; and
Promptly report genuine delivery or product issues.

Failure to comply with these responsibilities may affect delivery and replacement eligibility.

22. FORCE MAJEURE

Vedant Shree shall not be responsible for delays or failure to deliver caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, government restrictions, epidemics, strikes, transportation disruptions, customs restrictions, courier disruptions, technical failures or other force majeure events.